Privacy Policy

1. Information We May Collect

ArmorTech may collect information you provide directly, information generated during service, and information collected through third-party platforms used to operate the business.

• Name, business name, service address, billing address, and mailing address.
• Phone number, email address, and communication preferences.
• Device type, brand, model number, serial number, board number, symptoms, error codes, and photos.
• Vehicle make, model, year, module information, and automotive electronics symptoms.
• Commercial account details, site access notes, purchase order details, and service history.
• Warranty plan inquiries, claim details, covered item lists, and service request information.
• Mail-in tracking information, shipping address, return address, and package details.
• Payment status, invoice details, transaction records, and refund records.
• Messages, emails, texts, calls, form submissions, booking details, and diagnostic submissions.
• Website usage data, device data, browser data, IP address, cookies, analytics data, and security logs.

2. How We Collect Information

We may collect information when you call, text, email, book online, request service, use ArmorTech IQ, submit a form, purchase through ArmorTech Shop, send photos, mail in a device, request a quote, submit a warranty-style claim, create a commercial account, or interact with our website.

Information may also be collected through service platforms, payment processors, booking tools, email tools, analytics tools, hosting platforms, shop platforms, shipping providers, and other third-party business tools.

3. How We Use Information

ArmorTech may use collected information for legitimate business, service, diagnostic, communication, payment, legal, safety, and operational purposes.

• To respond to customer requests.
• To schedule service and manage appointments.
• To diagnose devices, appliances, boards, vehicles, systems, and service issues.
• To prepare estimates, invoices, work authorizations, and service records.
• To order parts, verify compatibility, source components, and process shop requests.
• To process payments, refunds, deposits, chargebacks, and billing records.
• To manage mail-in repair, shipping, tracking, and return logistics.
• To support warranty-style plan inquiries, claims, and service routing.
• To support commercial accounts, maintenance plans, and recurring service.
• To communicate by phone, email, text, or other reasonable customer support channels.
• To improve our website, service process, diagnostics, security, and customer experience.
• To detect fraud, abuse, security issues, unlawful activity, or unsafe service requests.
• To comply with legal, tax, accounting, insurance, regulatory, and dispute obligations.

4. Third-Party Service Providers

ArmorTech may use third-party providers to operate the website, booking system, online diagnostics, payment processing, email, customer management, shop, shipping, hosting, analytics, advertising, security, and business operations.

These providers may process information according to their own privacy policies and service terms. Examples may include online booking platforms, payment processors, hosting providers, email platforms, shop platforms, diagnostic tools, shipping companies, analytics tools, and communication providers.

5. Housecall Pro Booking

ArmorTech may use Housecall Pro or similar service software for online booking, scheduling, customer records, communication, invoices, and service management.

When you use the booking button, information you submit may be processed by the booking platform. Customers should review the privacy practices of any third-party platform they use to book or communicate with ArmorTech.

6. ArmorTech IQ Diagnostics

If you use ArmorTech IQ or any online diagnostic tool, you may provide symptoms, device details, photos, model numbers, contact information, and payment information. Diagnostic submissions may be used to generate recommendations, route service, suggest parts, support mail-in decisions, or prepare repair options.

Online diagnostic tools are not a guarantee of final repair outcome. Submitted information may become part of the customer service record.

7. Payments

ArmorTech may use third-party payment processors. ArmorTech does not intend to store full credit card numbers on its own website servers. Payment processors may collect and process payment details according to their own security and privacy practices.

8. Photos, Videos, Device Data, And Service Documentation

Customers may send photos, videos, screenshots, diagnostic images, model stickers, serial tags, board numbers, error codes, and service-related files. ArmorTech may use these materials to evaluate the issue, document the job, order parts, communicate with suppliers, support warranty-style claims, or maintain service records.

Customers should avoid sending private, sensitive, medical, financial, explicit, confidential, or unrelated personal content.

9. Text Messages, Calls, And Email

By contacting ArmorTech, requesting service, booking online, submitting a form, or providing your contact information, you authorize ArmorTech to contact you about your request, appointment, estimate, invoice, repair status, mail-in repair, parts request, warranty-style inquiry, or commercial account.

Standard message and data rates may apply. You may request that ArmorTech stop non-essential promotional messages. Transactional service messages may still be necessary to complete requested service.

10. Cookies And Website Technologies

ArmorTech websites may use cookies, pixels, analytics tools, embedded scripts, booking widgets, diagnostic tools, shop tools, and other technologies to operate the website, improve performance, remember preferences, measure traffic, prevent abuse, and support business operations.

You may be able to block or delete cookies through your browser. Some website features may not function correctly if cookies or scripts are disabled.

11. Do Not Track And Browser Signals

Some browsers offer Do Not Track or similar privacy signals. Because there is no single universal standard for every website and service provider, ArmorTech may not respond to all browser signals automatically.

If ArmorTech later uses advertising or analytics tools that require additional opt-out controls, this policy should be updated to explain those controls.

12. How We Share Information

ArmorTech does not sell customer personal information for money. ArmorTech may share information when reasonably necessary to provide service, operate the business, comply with law, protect rights, or complete a customer request.

• With booking, scheduling, payment, email, hosting, shop, analytics, and service software providers.
• With suppliers, distributors, parts vendors, manufacturers, warranty partners, or commercial clients when needed for service.
• With shipping providers for mail-in repair, returns, and parts fulfillment.
• With technicians, subcontractors, or service partners when needed to complete a job.
• With legal, insurance, accounting, tax, or collection professionals when needed.
• When required by law, court order, subpoena, regulation, or lawful government request.
• To prevent fraud, abuse, unlawful activity, security threats, or unsafe service activity.

13. Commercial And Warranty-Style Accounts

For commercial clients, property managers, warranty-style claims, home warranty inquiries, rental properties, or service partners, ArmorTech may collect and share service-related information with account contacts, approved managers, plan administrators, property owners, tenants, technicians, suppliers, and service partners as needed to route and complete service.

14. Data Security

ArmorTech uses reasonable administrative, technical, and physical safeguards appropriate for a small service business. No website, email account, payment system, phone, cloud platform, or business system can be guaranteed completely secure.

Customers should avoid sending unnecessary sensitive information. If you believe information you sent to ArmorTech has been compromised, contact ArmorTech immediately.

15. Data Retention

ArmorTech may retain customer information, service records, invoices, diagnostic notes, photos, communication records, payment records, warranty-style claim records, commercial account records, and mail-in repair records for as long as reasonably necessary for service, warranty, accounting, tax, legal, insurance, dispute, security, and business purposes.

16. Your Choices

You may contact ArmorTech to request access, correction, deletion, or limitation of certain personal information. ArmorTech may need to retain information when required for invoices, accounting, taxes, legal obligations, warranty records, service history, dispute handling, fraud prevention, or legitimate business needs.

17. State Privacy Rights

Depending on your state of residence and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain data practices.

ArmorTech will review privacy requests based on the applicable law, the identity of the requester, the nature of the request, and the records involved.

18. Children's Privacy

ArmorTech services are not directed to children under 13. ArmorTech does not knowingly collect personal information from children under 13 through the website. A parent or guardian should contact ArmorTech if they believe a child provided personal information.

19. Customer Devices And Private Content

During repair or diagnostics, technicians may need to power on, test, access settings, view device behavior, inspect error codes, or confirm functionality. Customers should remove or protect private content before service whenever possible.

ArmorTech does not request unnecessary access to private files, photos, messages, financial accounts, medical records, or personal accounts unless access is specifically required and authorized for the requested service.

20. Business Transfers

If ArmorTech sells assets, merges, restructures, transfers a business line, or reorganizes, customer information may be transferred as part of that transaction, subject to reasonable confidentiality and legal requirements.

21. Changes To This Privacy Policy

ArmorTech may update this Privacy Policy as services, tools, vendors, laws, or business operations change. The updated version will be posted on this page with an updated effective date.

22. Contact

Privacy questions or requests may be sent to service@armortechrepair.com or by phone at 228-215-5595.